All Systems Operational

Uptime over the past 90 days. View historical uptime.
https://www.planetdds.com/ Operational
Denticon Operational
90 days ago
100.0 % uptime
Today
Practice Management Operational
90 days ago
100.0 % uptime
Today
Patient Communication Operational
Practice Analytics Operational
Reports Operational
Imaging (Apteryx) Operational
API (Existing, New) Operational
Payment Processing Operational
Patient Facing Application Operational
Eligibility and Claims (DentalXchange) Operational
Cloud 9 Operational
Practice Management (cloud9ortho.com) Operational
C9 Connect Operational
Reports Operational
Imaging Operational
API (Third Party Integrations) Operational
Payment Processing Operational
Patient Portal Operational
Statements Operational
C9 Agent Operational
Eligibility & Claims Operational
C9 Signature / OrthoLync Operational
https://cloud9.software/ Operational
Apteryx Operational
XVWeb Viewer Operational
XVWeb (Single Sign On) Operational
XVWeb AI Integration Operational
DICOM - Image Retrieval Operational
DICOM - Image Storage Operational
DCV - Token Registration Server Operational
Legwork Operational
Patient Engagement Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 12, 2026

No incidents reported today.

Jun 11, 2026
Denticon - Degraded Performance
Resolved - We will continue to monitor any indication of degraded performance.
Jun 11, 07:56 PDT
Monitoring - We continue to monitor performance, but there is no active indication of any active issue.
Jun 11, 07:48 PDT
Update - We are continuing to investigate the issue of intermittent degraded performance.
Jun 11, 07:06 PDT
Update - We are continuing to investigate the issue.
Jun 11, 06:27 PDT
Investigating - We are currently investigating degraded performance (slowness).
Jun 11, 06:09 PDT
Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026
Cloud9 Slowness
Resolved - Our automated monitoring detected a spike in errors logging in/using Cloud9 beginning at ~14:20 PT.
The errors are isolated to only 20% of Cloud9 clients on a single cloud server.

Our Engineering teams migrated the affected clients to new cloud infrastructure at 14:35 PT.

We apologize for the inconvenience, and are continuing to monitor to ensure continued stability.
Jun 8, 14:50 PDT
Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026
New Denticon Version
Completed - The scheduled maintenance has been completed.
Jun 4, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 21:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 1, 11:16 PDT
Incomplete Data Share
Resolved - The Data Share process has completed successfully and has been resolved for the majority of customers. Planet DDS support will send a communication with an update and actions that need to be taken.

A small number of customers will see full resolution by tomorrow morning and will receive direct communication from Planet DDS Support.
Jun 4, 11:05 PDT
Monitoring - The Data Share process has completed successfully. Data Validation is in process.
Jun 4, 08:58 PDT
Identified - Planet DDS experienced an issue impacting our Data Share service resulting in incomplete data being sent to some customers' Data Share.

Our Data Engineering team has initiated the Data Share process to ensure full data is copied to each customers' Data Share.
Jun 4, 06:42 PDT
Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

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