Planet DDS Status

All Systems Operational

https://www.planetdds.com/ Operational

Denticon Operational

Practice Management Operational

Patient Communication Operational

Practice Analytics Operational

Reports Operational

Imaging (Apteryx) Operational

API (Existing, New) Operational

Payment Processing Operational

Patient Facing Application Operational

Eligibility and Claims (DentalXchange) Operational

Cloud 9 Operational

Practice Management (cloud9ortho.com) Operational

C9 Connect Operational

Reports Operational

Imaging Operational

API (Third Party Integrations) Operational

Payment Processing Operational

Patient Portal Operational

Statements Operational

C9 Agent Operational

Eligibility & Claims Operational

C9 Signature / OrthoLync Operational

https://cloud9.software/ Operational

Apteryx Operational

XVWeb Viewer Operational

XVWeb (Single Sign On) Operational

XVWeb AI Integration Operational

DICOM - Image Retrieval Operational

DICOM - Image Storage Operational

DCV - Token Registration Server Operational

Legwork Operational

Patient Engagement Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 14, 2024

No incidents reported today.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

Microsoft Azure Services Degraded

Resolved - This incident has been resolved.
Sep 12, 06:52 PDT

Investigating - We’re currently experiencing degraded performance impacting Denticon and Apteryx due to an ongoing issue with Microsoft Azure impacting customers using the AT&T ISP. We apologize for any inconvenience. We are currently monitoring the situation. Please see https://azure.status.microsoft/en-us/status for detailed information on this issue.
Sep 12, 06:23 PDT

Sep 11, 2024

Denticon Eligibility and Claims (DentalXchange) Performance Degraded

Resolved - This incident has been resolved.
Sep 11, 10:07 PDT

Update - DXC Eligibility and Claims are currently unavailable. Denticon users can monitor DXC status at the following URL: https://statushub.dentalxchange.com/ns/appstatus?lang=en
Sep 11, 08:19 PDT

Update - DXC claim processing functionality has recovered. Eligibility is currently unavailable.
Sep 11, 07:33 PDT

Identified - Denticon users can monitor DXC status at the following URL: https://statushub.dentalxchange.com/ns/appstatus?lang=en
Sep 11, 06:55 PDT

Investigating - We’re currently experiencing degraded performance with one or more of our services. We apologize for any inconvenience. Our team is working to restore service back to normal operation. Please see https://status.planetdds.com/ for detailed information on this issue.
Sep 11, 06:43 PDT

PlanetDDS.com Service Outage

Resolved - This incident has been resolved.
Sep 11, 09:58 PDT

Investigating - We’re currently experiencing an outage with the PlanetDDS.com website. We apologize for any inconvenience. Our team is working to restore service back to normal operation. We will provide an update in about 15 minutes. Please see https://status.planetdds.com/ for detailed information on this issue.

As a workaround login to Denticon using the following URL: https://www.denticon.com/login.
Sep 11, 09:51 PDT

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

Patient Notes feature issue

Resolved - This incident has been resolved.
Sep 6, 07:58 PDT

Investigating - We are aware of an issue impacting the Patient Notes feature within Denticon when accessing notes from a scheduled appointment. We are actively investigating the issue. As a workaround you can right click on the appointments, select go to notes, and you will be directed to the normal notes screen.
Sep 6, 07:05 PDT

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.