Planet DDS Status

All Systems Operational

https://www.planetdds.com/ Operational

Denticon Operational

Practice Management Operational

Patient Communication Operational

Practice Analytics Operational

Reports Operational

Imaging (Apteryx) Operational

API (Existing, New) Operational

Payment Processing Operational

Patient Facing Application Operational

Eligibility and Claims (DentalXchange) Operational

Cloud 9 Operational

Practice Management (cloud9ortho.com) Operational

C9 Connect Operational

Reports Operational

Imaging Operational

API (Third Party Integrations) Operational

Payment Processing Operational

Patient Portal Operational

Statements Operational

C9 Agent Operational

Eligibility & Claims Operational

C9 Signature / OrthoLync Operational

https://cloud9.software/ Operational

Apteryx Operational

XVWeb Viewer Operational

XVWeb (Single Sign On) Operational

XVWeb AI Integration Operational

DICOM - Image Retrieval Operational

DICOM - Image Storage Operational

DCV - Token Registration Server Operational

Legwork Operational

Patient Engagement Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 19, 21:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 21:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 19, 14:16 PDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 15, 15:05 PDT

Jul 18, 2024

Denticon Practice Management Performance Degraded

Resolved - This incident has been resolved.
Jul 18, 20:16 PDT

Update - We are continuing to monitor for any further issues.
Jul 18, 18:43 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 18:42 PDT

Update - We are continuing to work on a fix for this issue.
Jul 18, 18:15 PDT

Update - We are continuing to work on a fix for this issue.
Jul 18, 17:52 PDT

Update - We are continuing to work on a fix for this issue.
Jul 18, 17:38 PDT

Update - We are continuing to work on a fix for this issue.
Jul 18, 17:20 PDT

Update - We are continuing to work on a fix for this issue.
Jul 18, 17:02 PDT

Update - We are continuing to work on a fix for this issue.
Jul 18, 16:33 PDT

Update - We are continuing to work on a fix for this issue.
Jul 18, 16:13 PDT

Update - We are continuing to work on a fix for this issue.
Jul 18, 15:41 PDT

Identified - Microsoft has identified Azure platform related issues impacting Planet DDS systems. Planet DDS engineering teams are working towards resolutions.
Jul 18, 15:33 PDT

Investigating - We’re currently experiencing degraded performance with one or more of our services. We apologize for any inconvenience. Our team is working to restore service back to normal operation. Please see https://status.planetdds.com/ for detailed information on this issue.
Jul 18, 15:19 PDT

Apteryx - Multiple Service Performance Degraded

Resolved - This incident has been resolved.
Jul 18, 20:15 PDT

Update - We are continuing to work on a fix for this issue.
Jul 18, 19:46 PDT

Update - We are continuing to work on a fix for this issue.
Jul 18, 19:22 PDT

Update - We are continuing to work on a fix for this issue.
Jul 18, 19:02 PDT

Update - We are continuing to work on a fix for this issue.
Jul 18, 18:15 PDT

Update - We are continuing to work on a fix for this issue.
Jul 18, 17:52 PDT

Update - We are continuing to work on a fix for this issue.
Jul 18, 17:38 PDT

Update - We are continuing to work on a fix for this issue.
Jul 18, 17:20 PDT

Update - We are continuing to work on a fix for this issue.
Jul 18, 17:02 PDT

Update - We are continuing to work on a fix for this issue.
Jul 18, 16:33 PDT

Update - We are continuing to work on a fix for this issue.
Jul 18, 16:13 PDT

Identified - Microsoft has identified Azure platform related issues impacting Planet DDS systems. Planet DDS engineering teams are working towards resolution.
Jul 18, 15:57 PDT

Investigating - We’re currently experiencing an outage with one or more of our services. We apologize for any inconvenience. Our team is working to restore service back to normal operation. We will provide an update in about 15 minutes. Please see https://status.planetdds.com/ for detailed information on this issue.
Jul 18, 15:40 PDT

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.