Planet DDS Status

All Systems Operational

PlanetDDS.com Operational

Denticon Group Operational

Denticon Operational

Denticon Backup Operational

Denticon Mobile Operational

Denticon Reports Group Operational

Denticon Reports Operational

Dentilytics Enterprise Operational

Patient Facing Sites Operational

Patient Registration Operational

Patient Portal Operational

Payment Portal Operational

AppointNow Operational

eSign Consent Operational

eReferral Portal Operational

External Services Operational

DoseSpot Operational

Denticon Scanned Documents (AWS) Operational

Denticon Text Messaging (AWS Pinpoint) Operational

Claims Processing (Dentalxchange.com) Operational

Denticon API Operational

Denticon Two-Way Communication Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 3, 2023

No incidents reported today.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 22, 21:38 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 20:30 PST

Scheduled - Please be advised that we will be performing urgent maintenance today Wednesday, November 22, 8:30 PM — 10:30 PM Pacific. During this interval, our system may experience intermittent connectivity issues. We will be restoring to our normal networking as our vendor has confirmed that the fiber line cut has been repaired.
Nov 22, 13:46 PST

Denticon Performance Degraded

Resolved - This incident has been resolved.
Nov 22, 21:36 PST

Monitoring - Yesterday a major fiber line in the Los Angeles area suffered catastrophic damage, which impacted connectivity from one of our third-party network providers. Overnight we were able to put a more fully functional reroute in place and Denticon including all patient facing pages are functional at this time. We are in constant communication with the vendor and are awaiting an ETA for the fiber line repairs. If you are using Denticon Practice Analytics, it may take until midday for all your data to be updated.
Nov 21, 23:18 PST

Update - We have been experiencing data connectivity issues in our Data Center and some clients have been impacted. Impacted clients should temporarily use https://w3.denticon.com. Those clients not impacted should continue to log into Denticon as per norm at https://www.denticon.com/login
Nov 21, 14:13 PST

Identified - .
Nov 21, 14:12 PST

Update - We have data connectivity issues in our Data Center and some clients are affected. We continue to monitor and investigate the issue.
Nov 21, 12:50 PST

Investigating - We are currently investigating this issue.
Nov 21, 11:41 PST

Nov 21, 2023

eReferral Portal Performance Degraded

Resolved - This incident has been resolved.
Nov 21, 23:19 PST

Update - All patient-facing applications are currently experiencing degraded performance. We continue to monitor the issue.
Nov 21, 14:25 PST

Investigating - We are currently investigating this issue.
Nov 21, 11:19 PST

Denticon API Performance Issue

Resolved - This incident has been resolved.
Nov 21, 23:18 PST

Investigating - APIs are currently limited to READ-ONLY due to the network connectivity issue we are experiencing with our high-availability network provider.
Nov 21, 17:17 PST

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.