All Systems Operational

Uptime over the past 90 days. View historical uptime.
https://www.planetdds.com/ Operational
Denticon Operational
Practice Management Operational
Patient Communication Operational
Practice Analytics Operational
Reports Operational
Imaging (Apteryx) Operational
API (Existing, New) Operational
Payment Processing Operational
Patient Facing Application Operational
Eligibility and Claims (DentalXchange) Operational
Cloud 9 Operational
Practice Management (cloud9ortho.com) Operational
C9 Connect Operational
Reports Operational
Imaging Operational
API (Third Party Integrations) Operational
Payment Processing Operational
Patient Portal Operational
Statements Operational
C9 Agent Operational
Eligibility & Claims Operational
C9 Signature / OrthoLync Operational
https://cloud9.software/ Operational
Apteryx Operational
XVWeb Viewer Operational
XVWeb (Single Sign On) Operational
XVWeb AI Integration Operational
DICOM - Image Retrieval Operational
DICOM - Image Storage Operational
DCV - Token Registration Server Operational
Legwork Operational
Patient Engagement Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

New Denticon Version Oct 8, 2026 21:00-22:00 PDT

We will be undergoing scheduled maintenance during this time.
Posted on Oct 01, 2026 - 09:19 PDT

Oct 5, 2026

No incidents reported today.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Denticon - Patient details slow to update on screen
Resolved - We have identified and resolved the Issue. Impacted users should relog into the platform.
Oct 2, 09:55 PDT
Investigating - We are aware of an issue where displayed Patient details are slow to update on screen while moving between Patients.
Oct 2, 08:14 PDT

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

DentalXChange - Partner Service Incident Impacting Denticon & Cloud 9
Resolved - This incident has been resolved.
Sep 28, 10:42 PDT
Monitoring - DentalXChange have advised that the original issue should now be restored, they have however advised us that they are now also suffering a general performance issue which may result in general slowness.

We again continue to monitor this event.
Sep 28, 09:58 PDT
Identified - No updates have been shared by our partners, we continue to monitor.
Sep 28, 09:43 PDT
Update - We are continuing to investigate this issue.
Sep 28, 08:36 PDT
Investigating - We are aware that our partners, DentalXChange are undergoing an incident, this is impacting Claims and Attachments workflows.

During this outage Customers may be unable to transmit claims, upload claim attachments, or process pre-auth transmissions/attachments through DentalXChange.

No workaround is available while the vendor investigates, We are tracking this issue for resolution.
Sep 28, 08:35 PDT

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

Denticon DPA is unavailable
Resolved - Restoration work has been completed. DPA is available to all users.
Sep 25, 09:01 PDT
Identified - We have identified a configuration issue and are implementing a fix at present. We expect services to be restored shortly.
Sep 25, 08:38 PDT
Investigating - We are aware of an issue impacting users attempting to access Denticon Practice Analytics.

We are working to resolve this issue.
Sep 25, 08:17 PDT

Sep 24, 2026

New Denticon Version
Completed - The scheduled maintenance has been completed.
Sep 24, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 21:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 17, 09:11 PDT

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

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