Planet DDS Status

Nov 10, 2025

Performance degradation when accessing Denticon

Resolved - This incident has been resolved.
Nov 10, 08:45 PST

Monitoring - We have completed roll out of the fix and services should be functioning normally at this time. Customers will need to log out and log back in if they are still seeing issues.
Nov 10, 08:39 PST

Update - The fix is currently being implemented. Initial testing indicates recovery for some customers; however, a subset of users may still experience slowness with the Scheduler. We are closely monitoring system performance and will provide further updates as recovery progresses.
Nov 10, 08:27 PST

Update - The fix is currently being implemented. Initial testing indicates recovery for some customers; however, a subset of users may still experience slowness with the Scheduler. We are closely monitoring system performance and will provide further updates as recovery progresses.
Nov 10, 08:02 PST

Update - The fix is currently being implemented. Initial testing indicates recovery for some customers; however, a subset of users may still experience slowness with the Scheduler. We are closely monitoring system performance and will provide further updates as recovery progresses.
Nov 10, 07:49 PST

Update - We have identified a potential fix for the issue and are working on applying it to the affected customers.
Nov 10, 07:33 PST

Update - The fix is currently being implemented. Initial testing indicates recovery for some customers; however, a subset of users may still experience slowness with the Scheduler. We are closely monitoring system performance and will provide further updates as recovery progresses.
Nov 10, 07:15 PST

Update - The fix is currently being implemented. Initial testing indicates recovery for some customers; however, a subset of users may still experience slowness with the Scheduler. We are closely monitoring system performance and will provide further updates as recovery progresses.
Nov 10, 07:00 PST

Identified - The issue has been identified, and a fix is currently being implemented. Initial testing indicates service recovery, and we will continue to closely monitor system performance to ensure full resolution.
Nov 10, 06:45 PST

Investigating - We’re currently experiencing degraded performance with Denticon. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.
Nov 10, 06:30 PST

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

Azure Service Degradation – Causing performance impact on Denticon and Apteryx

Resolved - The incident has been resolved, with no issues observed on Denticon or XVWeb.
Oct 29, 13:50 PDT

Monitoring - We are observing full recovery of Denticon and XVWeb at this point. We will continue to monitor closely.
Oct 29, 13:30 PDT

Update - Microsoft is still mitigating the issue, and we are seeing signs of recovery across their infrastructure.
XVWeb: A workaround has been implemented to bypass the affected Azure service, and XVWeb is now fully operational.
Denticon: We are observing continued improvements, and full recovery is in progress.
We will continue to monitor the situation and provide updates as they become available.
Oct 29, 13:21 PDT

Update - Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.
Oct 29, 13:02 PDT

Update - Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.
Oct 29, 12:21 PDT

Update - Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.
Oct 29, 11:51 PDT

Update - Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.
Oct 29, 11:19 PDT

Update - Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.
Oct 29, 11:03 PDT

Update - Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.
Oct 29, 10:44 PDT

Update - Microsoft is actively mitigating the issue. We will continue to provide updates as they become available.

In the meantime, Denticon Backup is available to retrieve today's appointment details and routing slip reports via https://backup.denticon.com/Account/Login
Oct 29, 10:29 PDT

Update - We are actively monitoring the Azure service and working with Microsoft to resolve the issue. Updates will be provided as more information becomes available.

Denticon and XVWeb:
Users who are already logged in should not be impacted. New or returning users may experience difficulties accessing the application, including the login page and slower overall performance.

Thank you for your patience and understanding.
Oct 29, 09:54 PDT

Investigating - We’re currently experiencing degraded performance with our partner service Azure which might impact Denticon and Apteryx applications.
Our team is actively working with Microsoft Azure to restore service back to normal operation.
Oct 29, 09:25 PDT

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

All Systems Operational

Past Incidents

All Systems Operational

Related

Past Incidents