All Systems Operational
PlanetDDS.com ? Operational
Denticon Group Operational
Denticon ? Operational
Denticon Backup ? Operational
Denticon Mobile ? Operational
Denticon Reports Group Operational
Denticon Reports ? Operational
Dentilytics Enterprise ? Operational
Patient Facing Sites Operational
Patient Registration ? Operational
Patient Portal ? Operational
Payment Portal ? Operational
AppointNow ? Operational
eSign Consent ? Operational
eReferral Portal ? Operational
External Services Operational
DoseSpot ? Operational
Denticon Scanned Documents (AWS) ? Operational
Denticon Text Messaging (AWS Pinpoint) Operational
Claims Processing (Dentalxchange.com) Operational
Denticon API ? Operational
Denticon Two-Way Communication ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 3, 2023

No incidents reported today.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023
Completed - The scheduled maintenance has been completed.
Nov 22, 21:38 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 20:30 PST
Scheduled - Please be advised that we will be performing urgent maintenance today Wednesday, November 22, 8:30 PM — 10:30 PM Pacific. During this interval, our system may experience intermittent connectivity issues. We will be restoring to our normal networking as our vendor has confirmed that the fiber line cut has been repaired.
Nov 22, 13:46 PST
Resolved - This incident has been resolved.
Nov 22, 21:36 PST
Monitoring - Yesterday a major fiber line in the Los Angeles area suffered catastrophic damage, which impacted connectivity from one of our third-party network providers. Overnight we were able to put a more fully functional reroute in place and Denticon including all patient facing pages are functional at this time. We are in constant communication with the vendor and are awaiting an ETA for the fiber line repairs. If you are using Denticon Practice Analytics, it may take until midday for all your data to be updated.
Nov 21, 23:18 PST
Update - We have been experiencing data connectivity issues in our Data Center and some clients have been impacted. Impacted clients should temporarily use https://w3.denticon.com. Those clients not impacted should continue to log into Denticon as per norm at https://www.denticon.com/login
Nov 21, 14:13 PST
Identified - .
Nov 21, 14:12 PST
Update - We have data connectivity issues in our Data Center and some clients are affected. We continue to monitor and investigate the issue.
Nov 21, 12:50 PST
Investigating - We are currently investigating this issue.
Nov 21, 11:41 PST
Nov 21, 2023
Resolved - This incident has been resolved.
Nov 21, 23:19 PST
Update - All patient-facing applications are currently experiencing degraded performance. We continue to monitor the issue.
Nov 21, 14:25 PST
Investigating - We are currently investigating this issue.
Nov 21, 11:19 PST
Resolved - This incident has been resolved.
Nov 21, 23:18 PST
Investigating - APIs are currently limited to READ-ONLY due to the network connectivity issue we are experiencing with our high-availability network provider.
Nov 21, 17:17 PST
Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.