Planet DDS Status

All Systems Operational

PlanetDDS.com Operational

Denticon Group Operational

Denticon Operational

Denticon Backup Operational

Denticon Mobile Operational

Patient Facing Sites Operational

Patient Registration Operational

Patient Portal Operational

Payment Portal Operational

AppointNow Operational

eSign Consent Operational

eReferral Portal Operational

Denticon API Operational

Denticon Reports Operational

Denticon Operational

Practice Management Operational

Patient Communication Operational

Practice Analytics Operational

Reports Operational

Imaging (Apteryx) Operational

API (Existing, New) Operational

Payment Processing Operational

Patient Facing Application Operational

Eligibility and Claims (DentalXchange) Operational

https://www.planetdds.com/ Operational

Cloud 9 Operational

Practice Management (cloud9ortho.com) Operational

C9 Connect Operational

Reports Operational

Imaging Operational

API (Third Party Integrations) Operational

Payment Processing Operational

Patient Portal Operational

Statements Operational

C9 Agent Operational

Eligibility & Claims Operational

C9 Signature / OrthoLync Operational

https://cloud9.software/ Operational

Apteryx Operational

Imaging Operational

Legwork Operational

Patient Engagement Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

New Denticon Version May 3, 2024 21:00-22:30 PDT

We will be releasing a new software build of Denticon with several new enhancements and tweaks during our maintenance window. Friday 9 PM - 10:30 PM PST.
Posted on Apr 22, 2024 - 09:59 PDT

Past Incidents

Apr 27, 2024

No incidents reported today.

Apr 26, 2024

Denticon Imaging Performance Degraded

Resolved - This incident has been resolved.
Apr 26, 11:45 PDT

Update - We are continuing to work on a fix for this issue.
Apr 26, 11:33 PDT

Update - We are continuing to work on a fix for this issue.
Apr 26, 11:07 PDT

Identified - The issue has been identified and a fix is being implemented. The impact of this issue has been isolated to the following domain URL: https://###.dentiray.net. All other imaging URL's are working as expected.
Apr 26, 10:46 PDT

Update - We are continuing to investigate this issue.
Apr 26, 10:24 PDT

Update - We are continuing to investigate this issue.
Apr 26, 10:06 PDT

Update - We are continuing to investigate this issue. In the meantime, please use your existing bridge to XVCapture / Dentiray Capture to view and take images.
Apr 26, 09:47 PDT

Update - Please be assured that we are aware of the inability to view images in XVWeb at this time. Our Engineering team is investigating the issue and is currently working to resolve it.

In the meantime, XVCapture/DCV/Dentiray Capture and rebrands are still working. Users should be able to open and use XVCapture to view images from XVWeb and capture new ones.
Apr 26, 09:38 PDT

Investigating - We’re currently experiencing degraded performance with one or more of our services. We apologize for any inconvenience. Our team is working to restore service back to normal operation. We will provide an update in about 15 minutes.
Apr 26, 09:19 PDT

Apr 25, 2024

Denticon Performance Degraded

Resolved - This incident has been resolved.
Apr 25, 10:01 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 25, 09:41 PDT

Update - We are continuing to work on a fix for this issue.
Apr 25, 09:16 PDT

Identified - The issue has been identified and a fix is being implemented.
Apr 25, 08:52 PDT

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

Imaging performance degraded

Resolved - This incident has been resolved.
Apr 15, 08:51 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 08:43 PDT

Identified - The issue has been identified and a fix is being implemented.
Apr 15, 08:27 PDT

Update - We are continuing to investigate this issue.
Apr 15, 08:26 PDT

Update - We are continuing to investigate this issue.
Apr 15, 07:52 PDT

Update - We are continuing to investigate this issue.
Apr 15, 07:36 PDT

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.