All Systems Operational
Uptime over the past 90 days. View historical uptime.
https://www.planetdds.com/ Operational
Denticon Operational
90 days ago
99.88 % uptime
Today
Practice Management Operational
90 days ago
99.88 % uptime
Today
Patient Communication Operational
Practice Analytics Operational
Reports Operational
Imaging (Apteryx) Operational
API (Existing, New) Operational
Payment Processing Operational
Patient Facing Application Operational
Eligibility and Claims (DentalXchange) Operational
Cloud 9 Operational
Practice Management (cloud9ortho.com) Operational
C9 Connect Operational
Reports Operational
Imaging Operational
API (Third Party Integrations) Operational
Payment Processing Operational
Patient Portal Operational
Statements Operational
C9 Agent Operational
Eligibility & Claims Operational
C9 Signature / OrthoLync Operational
https://cloud9.software/ Operational
Apteryx Operational
XVWeb Viewer Operational
XVWeb (Single Sign On) Operational
XVWeb AI Integration Operational
DICOM - Image Retrieval Operational
DICOM - Image Storage Operational
DCV - Token Registration Server Operational
Legwork Operational
Patient Engagement Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 8, 2024

No incidents reported today.

Dec 7, 2024
Denticon -Payment Processing Service Performance Degraded
Resolved - This incident has been resolved.
Dec 7, 07:12 PST
Investigating - We’re currently experiencing degraded performance with Payment Processing. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.
Dec 7, 07:07 PST
Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024
Denticon DPC - Partner Service Performance Degraded Impacting - Twilio
Resolved - The incident is now resolved.
Nov 27, 07:28 PST
Update - We are continuing to work with Twilio to build and deploy a fix for the issue.
Nov 26, 18:19 PST
Update - We are continuing to work with Twilio to build and deploy a fix for the issue.
Nov 26, 16:04 PST
Identified - The root cause for the issue is identified and Twilio customer service is working on preparing a fix for the issue.
Nov 26, 15:00 PST
Investigating - We’re currently experiencing degraded performance with our partner service Twilio. This is impacting Denticon Patient Communication for a small subset of customers. Our team is actively working with our partner to restore service back to normal operation.
Nov 26, 14:16 PST
Legwork - Patient Engagement Performance Degraded
Resolved - The incident is now resolved.
Nov 27, 07:28 PST
Update - We are continuing to work with Twilio to build and deploy a fix for the issue.
Nov 26, 18:19 PST
Update - We are continuing to work with Twilio to build and deploy a fix for the issue.
Nov 26, 16:04 PST
Identified - The root cause for the issue is identified and Twilio customer service is working on preparing a fix for the issue.
Nov 26, 15:00 PST
Investigating - We’re currently experiencing degraded performance with our partner Twilio. This is impacting Legwork Patient Engagement. We apologize for any inconvenience. Our team is actively working to restore service.
Nov 26, 14:18 PST
Nov 26, 2024
Denticon DPC - Partner Service Performance Degraded Impacting Twilio
Resolved - This incident has been resolved.
Nov 26, 12:02 PST
Monitoring - A fix for this issue is deployed by Twilio we are monitoring at this time.
Nov 26, 11:50 PST
Update - Twilio customer support team is continuing to work on this issue at the highest priority.
Nov 26, 10:28 PST
Update - Twilio customer support has scoped the work and is continuing to work on restoring the service.
Nov 26, 08:54 PST
Identified - We are continuing to work with the Twilio customer support on mitigating the issue.
Nov 26, 07:48 PST
Investigating - We’re currently experiencing degraded performance with our partner service Twilio which is impacting Denticon DPC. Our team is actively working with our partner to restore service back to normal operation.
Nov 26, 06:55 PST
Legwork - Patient Engagement Performance Degraded
Resolved - This incident has been resolved.
Nov 26, 12:02 PST
Monitoring - A fix for this issue is deployed by Twilio. We are monitoring at this time.
Nov 26, 11:51 PST
Update - Twilio customer support team is continuing to work on this issue at the highest priority.
Nov 26, 10:28 PST
Update - Twilio customer support has scoped the work and is continuing to work on restoring the service.
Nov 26, 08:53 PST
Identified - We are working with Twilio customer support on mitigating the issue.
Nov 26, 07:47 PST
Update - The issue is caused by service degradation in our partner SMS provider service. We are working on mitigation.
Nov 26, 06:53 PST
Investigating - We’re currently experiencing degraded performance with Patient Engagement. Users might see issues sending texts. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.
Nov 26, 06:12 PST
Nov 25, 2024
DentalExchange - Partner Service Outage Impacting Denticon Eligibility and Claims
Resolved - Our partner service DentalExchange has confirmed that services are recovered. Denticon Eligibility and Claims are operational at this time.
Nov 25, 04:41 PST
Investigating - We’re currently experiencing an outage with our partner service DentalExchange which is impacting Denticon Eligibility and Claims. Our team is actively working with our partner to restore service back to normal operation. We will provide an update in 15 minutes.
Nov 25, 04:33 PST
Nov 24, 2024

No incidents reported.

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