All Systems Operational

Uptime over the past 90 days. View historical uptime.
https://www.planetdds.com/ Operational
Denticon Operational
90 days ago
100.0 % uptime
Today
Practice Management Operational
90 days ago
100.0 % uptime
Today
Patient Communication Operational
Practice Analytics Operational
Reports Operational
Imaging (Apteryx) Operational
API (Existing, New) Operational
Payment Processing Operational
Patient Facing Application Operational
Eligibility and Claims (DentalXchange) Operational
Cloud 9 Operational
Practice Management (cloud9ortho.com) Operational
C9 Connect Operational
Reports Operational
Imaging Operational
API (Third Party Integrations) Operational
Payment Processing Operational
Patient Portal Operational
Statements Operational
C9 Agent Operational
Eligibility & Claims Operational
C9 Signature / OrthoLync Operational
https://cloud9.software/ Operational
Apteryx Operational
XVWeb Viewer Operational
XVWeb (Single Sign On) Operational
XVWeb AI Integration Operational
DICOM - Image Retrieval Operational
DICOM - Image Storage Operational
DCV - Token Registration Server Operational
Legwork Operational
Patient Engagement Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 9, 2026

No incidents reported today.

May 8, 2026

No incidents reported.

May 7, 2026
New Denticon Version
Completed - The scheduled maintenance has been completed.
May 7, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 21:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 4, 08:54 PDT
May 6, 2026
Legwork - Patient Engagement Service Outage
Resolved - Issue has been resolved and services have been resolved. We will continue to monitor.
May 6, 08:54 PDT
Update - The issue has been identified and a fix is being implemented. Next update will be 30 minutes,
May 6, 08:40 PDT
Update - The issue has been identified and a fix is being implemented. Next update will be 30 minutes,
May 6, 08:04 PDT
Update - The issue has been identified and a fix is being implemented. Next update will be 30 minutes,
May 6, 07:35 PDT
Identified - The issue has been identified and a fix is being implemented.
May 6, 07:13 PDT
Update - Our engineering team is continuing to investigate this issue.
May 6, 06:57 PDT
Update - Our engineering team are continuing to investigate this issue and look mitigation approaches.
May 6, 06:41 PDT
Update - We are continuing to investigate this issue.
May 6, 06:23 PDT
Update - Our engineering team is continuing to investigate this issue.
May 6, 06:07 PDT
Investigating - We’re currently experiencing an outage with Patient Engagement, whereby users are unable to log in. We apologize for any inconvenience. Our team is working to restore service back to normal operation. Our team is actively working to restore service back to normal operation.
May 6, 05:51 PDT
May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
Cloud 9 - C9 Connect Service Performance Degraded
Resolved - This incident has been resolved.
May 1, 10:42 PDT
Investigating - We’re currently experiencing degraded performance with Cloud 9 Connect. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.
May 1, 10:00 PDT
Apr 30, 2026

No incidents reported.

Apr 29, 2026
Cloud9 Unavailable for Some Client Databases
Resolved - Our Engineering Teams have confirmed that the issue is resolved.
Apr 29, 16:20 PDT
Identified - Our Engineering Tems have identified the issue and are actively working to mitigate the issue.
Apr 29, 16:10 PDT
Investigating - Our monitoring has detected performance degradation for some Cloud9 customers.

Engineering Teams are engaged to investigate the issue.
Apr 29, 16:00 PDT
Apr 28, 2026

No incidents reported.

Apr 27, 2026
Users Unable to Login to Legwork
Resolved - All accounts affected by the change have been restored, and all users should once again be able to login.
Apr 27, 10:47 PDT
Identified - The root cause of the issue has been identified as a change made within the payment processor for the affected customers, which caused some user accounts to become archived (leading to users being unable to login).

Our Engineering Teams are working with the payment processor to restore these accounts.
Apr 27, 10:01 PDT
Investigating - We are currently investigating reports of some users being unable to login to Legwork.

Our Engineering Teams are engaged and investigating.
Apr 27, 09:43 PDT
Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

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