All Systems Operational

Uptime over the past 90 days. View historical uptime.
https://www.planetdds.com/ Operational
Denticon Operational
90 days ago
100.0 % uptime
Today
Practice Management Operational
90 days ago
100.0 % uptime
Today
Patient Communication Operational
Practice Analytics Operational
Reports Operational
Imaging (Apteryx) Operational
API (Existing, New) Operational
Payment Processing Operational
Patient Facing Application Operational
Eligibility and Claims (DentalXchange) Operational
Cloud 9 Operational
Practice Management (cloud9ortho.com) Operational
C9 Connect Operational
Reports Operational
Imaging Operational
API (Third Party Integrations) Operational
Payment Processing Operational
Patient Portal Operational
Statements Operational
C9 Agent Operational
Eligibility & Claims Operational
C9 Signature / OrthoLync Operational
https://cloud9.software/ Operational
Apteryx Operational
XVWeb Viewer Operational
XVWeb (Single Sign On) Operational
XVWeb AI Integration Operational
DICOM - Image Retrieval Operational
DICOM - Image Storage Operational
DCV - Token Registration Server Operational
Legwork Operational
Patient Engagement Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 21, 2026

No incidents reported today.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026
Campaign Messages Not Being Sent
Resolved - We are continuing to monitor, but can confirm that all messages (on-demand and scheduled campaigns) are being processed and sent successfully at this time.
Apr 10, 14:58 PDT
Monitoring - We have implemented a fix and are seeing recovery of scheduled campaign messages (email + SMS) being sent.
We are continuing to monitor and expect all messages scheduled during this incident to be sent within the next 60 minutes.
Apr 10, 13:19 PDT
Identified - We have identified the issue and are beginning steps to mitigate.
On-demand messages are still being sent successfully.
Apr 10, 08:33 PDT
Investigating - We are currently investigating an issue causing scheduled campaign messages (email + SMS) not to be sent.
On-demand messages are still being sent successfully.
Apr 10, 07:14 PDT
Apr 9, 2026
New Denticon Version
Completed - The scheduled maintenance has been completed.
Apr 9, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 21:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 6, 10:12 PDT
PlanetDDS API Certificate Errors
Resolved - The incident has been resolved.
Apr 9, 09:00 PDT
Monitoring - Some partners are reporting an inability to connect to api.planetdds.com due to a problem with the certificate chain.

We believe the certificate issue has been resolved, but are continuing to monitor for any other impact.
Apr 9, 07:23 PDT
Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

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