All Systems Operational

Uptime over the past 90 days. View historical uptime.
https://www.planetdds.com/ Operational
Denticon Operational
Practice Management Operational
Patient Communication Operational
Practice Analytics Operational
Reports Operational
Imaging (Apteryx) Operational
API (Existing, New) Operational
Payment Processing Operational
Patient Facing Application Operational
Eligibility and Claims (DentalXchange) Operational
Cloud 9 Operational
Practice Management (cloud9ortho.com) Operational
C9 Connect Operational
Reports Operational
Imaging Operational
API (Third Party Integrations) Operational
Payment Processing Operational
Patient Portal Operational
Statements Operational
C9 Agent Operational
Eligibility & Claims Operational
C9 Signature / OrthoLync Operational
https://cloud9.software/ Operational
Apteryx Operational
XVWeb Viewer Operational
XVWeb (Single Sign On) Operational
XVWeb AI Integration Operational
DICOM - Image Retrieval Operational
DICOM - Image Storage Operational
DCV - Token Registration Server Operational
Legwork Operational
Patient Engagement Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

New Denticon Version Sep 10, 2026 21:00-22:00 PDT

We will be undergoing scheduled maintenance during this time.
Posted on Sep 03, 2026 - 09:33 PDT

Sep 10, 2026

No incidents reported today.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Cloud 9 performance issues
Resolved - This incident has been resolved.
Sep 4, 07:31 PDT
Identified - We are aware that some users may be experiencing slow performance while using Cloud 9.

We are carrying out remedial work to restore service and expect service to resume imminantly.
Sep 4, 07:20 PDT

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

DentalXChange - Partner Service Degradation Impacting Denticon & Cloud 9
Resolved - This incident has been resolved.
Sep 1, 17:26 PDT
Investigating - We have received notifications from DentalXchange that they are seeing issues.

We are monitoring client impact.
Sep 1, 11:18 PDT
DentalXChange - Partner Service Degredation Impacting Denticon & Cloud 9
Resolved - Service has been confirmed as returning to normal. We will continue to monitor for any additional impact reports.
Sep 1, 07:07 PDT
Update - DentalXChange are currently reporting service degradation, which may be impacting claim processing on both Denticon & Cloud 9 platforms. We are working closely with DentalXChange to monitor impact and validate a fix once the route cause has been identified on their platform.
Sep 1, 06:07 PDT
Monitoring - DentalXChange are currently reporting service degradation, which may be impacting claim processing on both Denticon & Cloud 9 platforms. We are working closely with DentalXChange to monitor impact and validate a fix once the route cause has been identified on their platform.
Sep 1, 06:05 PDT

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

New Denticon Version
Completed - The scheduled maintenance has been completed.
Aug 27, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 21:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 20, 09:11 PDT
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