All Systems Operational

Uptime over the past 90 days. View historical uptime.
https://www.planetdds.com/ Operational
Denticon Operational
90 days ago
100.0 % uptime
Today
Practice Management Operational
90 days ago
100.0 % uptime
Today
Patient Communication Operational
Practice Analytics Operational
Reports Operational
Imaging (Apteryx) Operational
API (Existing, New) Operational
Payment Processing Operational
Patient Facing Application Operational
Eligibility and Claims (DentalXchange) Operational
Cloud 9 Operational
Practice Management (cloud9ortho.com) Operational
C9 Connect Operational
Reports Operational
Imaging Operational
API (Third Party Integrations) Operational
Payment Processing Operational
Patient Portal Operational
Statements Operational
C9 Agent Operational
Eligibility & Claims Operational
C9 Signature / OrthoLync Operational
https://cloud9.software/ Operational
Apteryx Operational
XVWeb Viewer Operational
XVWeb (Single Sign On) Operational
XVWeb AI Integration Operational
DICOM - Image Retrieval Operational
DICOM - Image Storage Operational
DCV - Token Registration Server Operational
Legwork Operational
Patient Engagement Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

New Denticon Version Aug 13, 2026 21:00-22:00 PDT

We will be undergoing scheduled maintenance during this time.
Posted on Aug 06, 2026 - 09:36 PDT

Aug 12, 2026

No incidents reported today.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

XV Web may be unavailable from some ISP's
Resolved - No further reports of impact are detected.
Aug 4, 09:16 PDT
Monitoring - Users ability to access XVweb is returning to most users.

We continue to monitor.
Aug 4, 08:07 PDT
Identified - We are aware that some users may be facing issues in viewing Apteryx.

This appears to be caused by a network issue impacting multiple internet websites and is outside our control.

We continue to monitor.
Aug 4, 06:36 PDT
Investigating - We have received reports that users are unable to use XV Web when attempting to connect from some ISP's.

We are investigating.
Aug 4, 06:20 PDT

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Denticon Slowness
Resolved - System monitoring and client confirmation indicate that the mitigation has been effective. We are marking the incident resolved at this time.
Jul 31, 06:46 PDT
Monitoring - Engineering teams have applied an update to mitigate the issues, and are seeing signs of improvement for all clients.
We will continue to monitor for any further issues.
Jul 31, 06:39 PDT
Identified - Engineering teams have identified the issue and have applied changes to mitigate the issue.
Affected users should log out and log back into Denticon to ensure they are no longer affected.
Jul 31, 06:15 PDT
Investigating - Monitoring has alerted our teams to some portions of Denticon performing slower than expected.

Engineering teams are engaged to investigate the issue.
Jul 31, 05:56 PDT

Jul 30, 2026

New Denticon Version
Completed - The scheduled maintenance has been completed.
Jul 30, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 21:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 27, 09:22 PDT

Jul 29, 2026

No incidents reported.

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