All Systems Operational

Uptime over the past 90 days. View historical uptime.
https://www.planetdds.com/ Operational
Denticon Operational
90 days ago
100.0 % uptime
Today
Practice Management Operational
90 days ago
100.0 % uptime
Today
Patient Communication Operational
Practice Analytics Operational
Reports Operational
Imaging (Apteryx) Operational
API (Existing, New) Operational
Payment Processing Operational
Patient Facing Application Operational
Eligibility and Claims (DentalXchange) Operational
Cloud 9 Operational
Practice Management (cloud9ortho.com) Operational
C9 Connect Operational
Reports Operational
Imaging Operational
API (Third Party Integrations) Operational
Payment Processing Operational
Patient Portal Operational
Statements Operational
C9 Agent Operational
Eligibility & Claims Operational
C9 Signature / OrthoLync Operational
https://cloud9.software/ Operational
Apteryx Operational
XVWeb Viewer Operational
XVWeb (Single Sign On) Operational
XVWeb AI Integration Operational
DICOM - Image Retrieval Operational
DICOM - Image Storage Operational
DCV - Token Registration Server Operational
Legwork Operational
Patient Engagement Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 2, 2026

No incidents reported today.

Sep 1, 2026
DentalXChange - Partner Service Degradation Impacting Denticon & Cloud 9
Resolved - This incident has been resolved.
Sep 1, 17:26 PDT
Investigating - We have received notifications from DentalXchange that they are seeing issues.

We are monitoring client impact.
Sep 1, 11:18 PDT
DentalXChange - Partner Service Degredation Impacting Denticon & Cloud 9
Resolved - Service has been confirmed as returning to normal. We will continue to monitor for any additional impact reports.
Sep 1, 07:07 PDT
Update - DentalXChange are currently reporting service degradation, which may be impacting claim processing on both Denticon & Cloud 9 platforms. We are working closely with DentalXChange to monitor impact and validate a fix once the route cause has been identified on their platform.
Sep 1, 06:07 PDT
Monitoring - DentalXChange are currently reporting service degradation, which may be impacting claim processing on both Denticon & Cloud 9 platforms. We are working closely with DentalXChange to monitor impact and validate a fix once the route cause has been identified on their platform.
Sep 1, 06:05 PDT
Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026
New Denticon Version
Completed - The scheduled maintenance has been completed.
Aug 27, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 21:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 20, 09:11 PDT
Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026
Internet wide Microsoft E-Mail outage.
Resolved - This incident has been resolved.
Aug 20, 06:54 PDT
Update - We are aware that this issue continues to impact users across the internet as well as our own users, we continue to monitor and escalate to our vendors.
Aug 16, 05:24 PDT
Update - We are continuing to monitor the ongoing Microsoft outage. We will update once we have additional information.
Aug 15, 12:06 PDT
Monitoring - We have been made aware of an outage impact Microsoft E-Mail users across the internet.

While this issue is outside of our control, this may impact E-mail's (Appointment reminders etc) sent to MSFT user's during this time.

We are monitoring this situation and it's impact.
Aug 15, 09:02 PDT
Aug 19, 2026

No incidents reported.

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