All Systems Operational

Uptime over the past 90 days. View historical uptime.
https://www.planetdds.com/ Operational
Denticon Operational
90 days ago
100.0 % uptime
Today
Practice Management Operational
90 days ago
100.0 % uptime
Today
Patient Communication Operational
Practice Analytics Operational
Reports Operational
Imaging (Apteryx) Operational
API (Existing, New) Operational
Payment Processing Operational
Patient Facing Application Operational
Eligibility and Claims (DentalXchange) Operational
Cloud 9 Operational
Practice Management (cloud9ortho.com) Operational
C9 Connect Operational
Reports Operational
Imaging Operational
API (Third Party Integrations) Operational
Payment Processing Operational
Patient Portal Operational
Statements Operational
C9 Agent Operational
Eligibility & Claims Operational
C9 Signature / OrthoLync Operational
https://cloud9.software/ Operational
Apteryx Operational
XVWeb Viewer Operational
XVWeb (Single Sign On) Operational
XVWeb AI Integration Operational
DICOM - Image Retrieval Operational
DICOM - Image Storage Operational
DCV - Token Registration Server Operational
Legwork Operational
Patient Engagement Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 5, 2026

No incidents reported today.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
Degraded Performance – Automated Text & Email Campaigns
Resolved - Automated campaigns are processing per norms. We will continue to monitor.
Feb 27, 21:33 PST
Identified - While the change made has had some positive impact, we have not yet observed full recovery of all functionality as expected. Our engineering team have identified a subsequent issue and actively working on another fix.
Feb 27, 13:58 PST
Monitoring - A code change to the application has now been deployed - our engineering teams are now actively monitoring to determine the impact of this on the issue. We will continue to observe this closely for signs of service recovery over the next hour.
Feb 27, 11:32 PST
Identified - Our engineering team has identified opportunities to mitigate these performance issues and a currently working on a fix.
Feb 27, 08:59 PST
Investigating - We are currently experiencing degraded performance with automated text and email campaigns. A subset of messages are delayed or canceled due to processing times, and our team is actively working on a fix.
Feb 27, 07:26 PST
Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

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