All Systems Operational

Uptime over the past 90 days. View historical uptime.
https://www.planetdds.com/ Operational
Denticon Operational
90 days ago
100.0 % uptime
Today
Practice Management Operational
90 days ago
100.0 % uptime
Today
Patient Communication Operational
Practice Analytics Operational
Reports Operational
Imaging (Apteryx) Operational
API (Existing, New) Operational
Payment Processing Operational
Patient Facing Application Operational
Eligibility and Claims (DentalXchange) Operational
Cloud 9 Operational
Practice Management (cloud9ortho.com) Operational
C9 Connect Operational
Reports Operational
Imaging Operational
API (Third Party Integrations) Operational
Payment Processing Operational
Patient Portal Operational
Statements Operational
C9 Agent Operational
Eligibility & Claims Operational
C9 Signature / OrthoLync Operational
https://cloud9.software/ Operational
Apteryx Operational
XVWeb Viewer Operational
XVWeb (Single Sign On) Operational
XVWeb AI Integration Operational
DICOM - Image Retrieval Operational
DICOM - Image Storage Operational
DCV - Token Registration Server Operational
Legwork Operational
Patient Engagement Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

New Denticon Version Jun 4, 2026 21:00-22:00 PDT

We will be undergoing scheduled maintenance during this time.
Posted on Jun 01, 2026 - 11:16 PDT
Jun 3, 2026

No incidents reported today.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026
Denticon - Azure Data Share Processing Delay
Resolved - We have confirmed successful synchronization of data as well as internal data validation. Marking this issue as resolved and we will continue to monitor.
May 28, 05:29 PDT
Monitoring - The Synchronization of data has completed successfully. We are currently performing monitoring operations.
May 28, 04:43 PDT
Identified - Synchronizing of the data is in progress. An update of completion is anticipated in the morning.
May 27, 22:04 PDT
Update - We are continuing to investigate this issue.
May 27, 06:53 PDT
Update - We are currently experiencing a delay in Data Share processing due to longer-than-expected execution times. Customers may not see updated data during this time.

Our team is actively working to resolve the issue. We do not have an estimated time of resolution at this time and will provide updates as more information becomes available.
May 27, 06:39 PDT
Investigating - We are currently experiencing a delay in Data Share processing due to longer-than-expected execution times. Customers may not see updated data during this time.

Our team is actively working to resolve the issue. We do not have an estimated time of resolution at this time and will provide updates as more information becomes available.
May 27, 06:36 PDT
May 27, 2026
May 26, 2026
Cloud 9 - Degraded Peformance
Resolved - We have full system recovery, and we will continue to monitor.
May 26, 08:20 PDT
Monitoring - A fix has been implemented, and we are confirming recovery.
May 26, 08:11 PDT
Identified - The issue has been identified, and the team is working on mitigation measures.
May 26, 07:53 PDT
Update - The team continues to investigate the intermittent degraded performance of a subset of the Cloud 9 customers.
May 26, 07:46 PDT
Investigating - We are currently investigating intermittent degradation of the Cloud 9 platform for a subset of our customers.
May 26, 07:16 PDT
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

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