All Systems Operational

Uptime over the past 90 days. View historical uptime.
https://www.planetdds.com/ Operational
Denticon Operational
90 days ago
100.0 % uptime
Today
Practice Management Operational
90 days ago
100.0 % uptime
Today
Patient Communication Operational
Practice Analytics Operational
Reports Operational
Imaging (Apteryx) Operational
API (Existing, New) Operational
Payment Processing Operational
Patient Facing Application Operational
Eligibility and Claims (DentalXchange) Operational
Cloud 9 Operational
Practice Management (cloud9ortho.com) Operational
C9 Connect Operational
Reports Operational
Imaging Operational
API (Third Party Integrations) Operational
Payment Processing Operational
Patient Portal Operational
Statements Operational
C9 Agent Operational
Eligibility & Claims Operational
C9 Signature / OrthoLync Operational
https://cloud9.software/ Operational
Apteryx Operational
XVWeb Viewer Operational
XVWeb (Single Sign On) Operational
XVWeb AI Integration Operational
DICOM - Image Retrieval Operational
DICOM - Image Storage Operational
DCV - Token Registration Server Operational
Legwork Operational
Patient Engagement Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 18, 2025

No incidents reported today.

Sep 17, 2025
Cloud9 – Service Partner Degradation Intermittently Impacting Some User Payments
Resolved - Payments are processing normally, and no issues have been observed.
Sep 17, 16:08 PDT
Monitoring - Payments have been processing normally since 2:00 PM PT. We are working with our partner services team to confirm the root cause.
Sep 17, 15:21 PDT
Investigating - We’re currently experiencing an issue with one of our partner services which may be impacting payments for some users intermittently within Cloud9.  Our team is actively working with our partner to restore service back to normal operation.
Sep 17, 13:11 PDT
Sep 16, 2025

No incidents reported.

Sep 15, 2025
Some clients are unable to access XVWeb
Resolved - This incident has been resolved.

A complete Root Cause Analysis will be published within the next business day.
Sep 15, 19:05 PDT
Monitoring - At approximately 11:21am PT, automated monitoring detected an issue causing some clients to be unable to reach XVWeb due to a network error.

The network connection to XVWeb was restored at 11:28am PT, and all connections to XVWeb are now successful.

We are continuing to investigate and will provide a Root Cause as it is identified.
Sep 15, 11:28 PDT
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
New Denticon Version
Completed - The scheduled maintenance has been completed.
Sep 11, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 21:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 8, 14:08 PDT
Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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