Planet DDS Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

https://www.planetdds.com/ Operational

Denticon Operational

90 days ago

99.94 % uptime

Today

Practice Management Operational

90 days ago

99.94 % uptime

Today

Patient Communication Operational

Practice Analytics Operational

Reports Operational

Imaging (Apteryx) Operational

API (Existing, New) Operational

Payment Processing Operational

Patient Facing Application Operational

Eligibility and Claims (DentalXchange) Operational

Cloud 9 Operational

Practice Management (cloud9ortho.com) Operational

C9 Connect Operational

Reports Operational

Imaging Operational

API (Third Party Integrations) Operational

Payment Processing Operational

Patient Portal Operational

Statements Operational

C9 Agent Operational

Eligibility & Claims Operational

C9 Signature / OrthoLync Operational

https://cloud9.software/ Operational

Apteryx Operational

XVWeb Viewer Operational

XVWeb (Single Sign On) Operational

XVWeb AI Integration Operational

DICOM - Image Retrieval Operational

DICOM - Image Storage Operational

DCV - Token Registration Server Operational

Legwork Operational

Patient Engagement Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

Azure Service Degradation – Causing performance impact on Denticon and Apteryx

Resolved - The incident has been resolved, with no issues observed on Denticon or XVWeb.
Oct 29, 13:50 PDT

Monitoring - We are observing full recovery of Denticon and XVWeb at this point. We will continue to monitor closely.
Oct 29, 13:30 PDT

Update - Microsoft is still mitigating the issue, and we are seeing signs of recovery across their infrastructure.
XVWeb: A workaround has been implemented to bypass the affected Azure service, and XVWeb is now fully operational.
Denticon: We are observing continued improvements, and full recovery is in progress.
We will continue to monitor the situation and provide updates as they become available.
Oct 29, 13:21 PDT

Update - Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.
Oct 29, 13:02 PDT

Update - Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.
Oct 29, 12:21 PDT

Update - Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.
Oct 29, 11:51 PDT

Update - Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.
Oct 29, 11:19 PDT

Update - Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.
Oct 29, 11:03 PDT

Update - Microsoft is still mitigating the issue. We are seeing some signs of recovery to their infrastructure. We will continue to provide updates here.
Oct 29, 10:44 PDT

Update - Microsoft is actively mitigating the issue. We will continue to provide updates as they become available.

In the meantime, Denticon Backup is available to retrieve today's appointment details and routing slip reports via https://backup.denticon.com/Account/Login
Oct 29, 10:29 PDT

Update - We are actively monitoring the Azure service and working with Microsoft to resolve the issue. Updates will be provided as more information becomes available.

Denticon and XVWeb:
Users who are already logged in should not be impacted. New or returning users may experience difficulties accessing the application, including the login page and slower overall performance.

Thank you for your patience and understanding.
Oct 29, 09:54 PDT

Investigating - We’re currently experiencing degraded performance with our partner service Azure which might impact Denticon and Apteryx applications.
Our team is actively working with Microsoft Azure to restore service back to normal operation.
Oct 29, 09:25 PDT

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

Microsoft Azure Fabric Service Performance Degraded impacting Denticon Practice Analytics

Resolved - This incident has been resolved.
Oct 21, 11:23 PDT

Update - Denticon Practice Analytics: We continue to observe degraded performance, and sites may be in read-only mode due to an ongoing Microsoft Azure Fabric outage. Our team is actively working with our partner to restore service back to normal operation.
Oct 21, 10:40 PDT

Identified - Denticon Practice Analytics: We continue to observe degraded performance, and sites may be in read-only mode due to an ongoing Microsoft Azure Fabric outage. Our team is actively working with our partner to restore service back to normal operation.
Oct 21, 10:39 PDT

Investigating - We’re currently experiencing degraded performance with our partner service Microsoft Azure Fabric Service which is impacting Denticon Practice Analytics. Our team is actively working with our partner to restore service back to normal operation.
Oct 21, 08:23 PDT

Oct 20, 2025

Cloud9 Login and performance Issues

Resolved - This incident has been resolved.
Oct 20, 14:56 PDT

Monitoring - The workaround has been applied, and we are observing recovery of the sites. Our team will continue to monitor the situation.
Oct 20, 14:28 PDT

Update - Our team is implementing a workaround that is expected to take approximately 20 minutes to complete.
Oct 20, 14:03 PDT

Identified - The root cause has been confirmed to be related to an ongoing issue with AWS - Partner Service.
Our team has identified a potential workaround and is currently testing it to restore normal operations.
We will provide an update once the workaround has been applied and verified.
Oct 20, 13:55 PDT

Investigating - We are currently investigating reports of login problems and slow performance on few Cloud9 Sites.
Our team is working to identify the cause and restore full access as quickly as possible.
Updates will be shared as more information becomes available.
Oct 20, 13:34 PDT

AWS - Partner Service Performance Degraded Impacting Denticon and Cloud 9

Resolved - The incident has been resolved, with no issues observed on Denticon or Cloud9.
Oct 20, 11:42 PDT

Update - We are continuing to monitor for any further issues.
Oct 20, 07:27 PDT

Update - We are continuing to monitor for any further issues.
Oct 20, 07:24 PDT

Monitoring - A fix has been implemented by AWS.
Both Denticon and Cloud9 are operating normally, and we continue to monitor system performance.
Oct 20, 02:38 PDT

Investigating - We’re currently experiencing degraded performance with our partner service AWS which might impact Denticon and Cloud 9 applications. Our team is actively working with AWS to restore service back to normal operation.
Oct 20, 02:32 PDT

Oct 19, 2025

No incidents reported.

All Systems Operational

Related

Past Incidents