All Systems Operational

Uptime over the past 90 days. View historical uptime.
https://www.planetdds.com/ Operational
Denticon Operational
90 days ago
100.0 % uptime
Today
Practice Management Operational
90 days ago
100.0 % uptime
Today
Patient Communication Operational
Practice Analytics Operational
Reports Operational
Imaging (Apteryx) Operational
API (Existing, New) Operational
Payment Processing Operational
Patient Facing Application Operational
Eligibility and Claims (DentalXchange) Operational
Cloud 9 Operational
Practice Management (cloud9ortho.com) Operational
C9 Connect Operational
Reports Operational
Imaging Operational
API (Third Party Integrations) Operational
Payment Processing Operational
Patient Portal Operational
Statements Operational
C9 Agent Operational
Eligibility & Claims Operational
C9 Signature / OrthoLync Operational
https://cloud9.software/ Operational
Apteryx Operational
XVWeb Viewer Operational
XVWeb (Single Sign On) Operational
XVWeb AI Integration Operational
DICOM - Image Retrieval Operational
DICOM - Image Storage Operational
DCV - Token Registration Server Operational
Legwork Operational
Patient Engagement Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 2, 2025

No incidents reported today.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025
[Incident] - [ DENTICON] - External API Services Performance Degraded
Resolved - The team has successfully identified and implemented a permanent solution. We've closely monitored system behavior over the past 15 minutes, and all indicators suggest the issue has been resolved.
Aug 25, 08:03 PDT
Update - The team has successfully identified and implemented a permanent solution. We've closely monitored system behavior over the past 15 minutes, and all indicators suggest the issue has been resolved.
Aug 25, 08:00 PDT
Update - We’ve mitigated the immediate impact of the slowdown, and most requests should now be served correctly. Our team is continuing to investigate the root cause and exploring alternate solutions to fully restore normal operations. Thank you for your patience—we’ll share further updates as soon as we can.
Aug 25, 05:49 PDT
Investigating - We’re currently experiencing degraded performance with External API services. We apologize for any inconvenience. Our team is actively working to resolve the issue and restore normal speed and reliability. We really appreciate your patience and understanding while we get things back on track.
Aug 25, 05:09 PDT
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025
XVWeb AI Slowness
Resolved - This incident has been resolved.
Aug 19, 08:40 PDT
Monitoring - We have identified the source of slowness and mitigated the issue. All customers should now be operational as of 8:37am PT.

We will continue to monitor.
Aug 19, 08:37 PDT
Investigating - We are currently investigating reports of slowness within XVWeb, for some customers/locations.
Aug 19, 08:32 PDT
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