All Systems Operational

Uptime over the past 90 days. View historical uptime.
https://www.planetdds.com/ Operational
Denticon Operational
90 days ago
99.9 % uptime
Today
Practice Management Operational
90 days ago
99.9 % uptime
Today
Patient Communication Operational
Practice Analytics Operational
Reports Operational
Imaging (Apteryx) Operational
API (Existing, New) Operational
Payment Processing Operational
Patient Facing Application Operational
Eligibility and Claims (DentalXchange) Operational
Cloud 9 Operational
Practice Management (cloud9ortho.com) Operational
C9 Connect Operational
Reports Operational
Imaging Operational
API (Third Party Integrations) Operational
Payment Processing Operational
Patient Portal Operational
Statements Operational
C9 Agent Operational
Eligibility & Claims Operational
C9 Signature / OrthoLync Operational
https://cloud9.software/ Operational
Apteryx Operational
XVWeb Viewer Operational
XVWeb (Single Sign On) Operational
XVWeb AI Integration Operational
DICOM - Image Retrieval Operational
DICOM - Image Storage Operational
DCV - Token Registration Server Operational
Legwork Operational
Patient Engagement Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 20, 2025

No incidents reported today.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
New Denticon Version
Completed - The scheduled maintenance has been completed.
Dec 11, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 21:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 8, 09:55 PST
Dec 10, 2025
Denticon - Partner Service Degraded Impacting Claim Validation & Submission (DentalXChange)
Resolved - DentalXChange are now reporting restoration of their affected API services. Through internal testing, we now believe all degraded functionality within Denticon has now been restored and this issue has been resolved.
Dec 10, 14:05 PST
Monitoring - DentalXChange are reporting that full functionality has now been restored. Our initial testing would suggest functionality has been restored within Denticon - we will continue to monitor closely, but Denticon users should begin to see recovery of impacted functionality now.
Dec 10, 13:57 PST
Update - We are continuing to monitoring the status of the DentalXChange service degradation.
Dec 10, 13:26 PST
Update - Our team continues to monitoring the status of the DentalXChange service degradation.
Dec 10, 12:46 PST
Update - Our team is continuing to monitoring the status of the DentalXChange service degradation.
Dec 10, 12:07 PST
Update - Our team is actively monitoring the status of the DentalXChange service degradation (https://status.dentalxchange.com/#).
Dec 10, 11:35 PST
Update - DentalXChange have confirmed that this service degradation is continued impact related to the issue they seen earlier today. Our team is continuing to monitor partner status while they work on a fix.
Dec 10, 11:10 PST
Identified - We’re currently experiencing an outage with our partner service DentalXChange which is may result in degraded performance when validating/submitting batch claims within Denticon. We are monitoring this issue closely with DentalXChange.
Dec 10, 10:45 PST
Cloud 9 and Denticon - Eligibility and Claims Performance Degradation
Resolved - Through internal testing, we have observed recovery of all DentalXChange related functionality across both Denticon & Cloud 9. This incident has now been resolved.
Dec 10, 07:19 PST
Update - DentalXChange is reporting the issue has been mitigated. Our internal team is observing gradual recovery of DentalXChange services, however we are continuing to test before we are able to confirm full functionality has been restored.
Dec 10, 06:59 PST
Update - Our team is continuing to actively monitoring the status of the DentalXChange outage.
Dec 10, 06:30 PST
Update - Our team is actively monitoring the status of the DentalXChange outage.
Dec 10, 05:56 PST
Update - Our team is actively monitoring the status of the DentalXChange outage.
Dec 10, 05:31 PST
Update - Our team is actively monitoring the status of the DentalXChange outage.
Dec 10, 05:05 PST
Update - Our team is actively monitoring the status of the DentalXChange outage.
Dec 10, 04:50 PST
Monitoring - We’re currently experiencing degraded performance with Eligibility and Claims processing due to an outage with DentalXChange. We apologize for any inconvenience. Our team is actively monitoring the status of the outage.
Dec 10, 04:32 PST
Update - We are actively monitoring the reported outage by DentalXChange (https://statushub.dentalxchange.com/ns/appstatus)
Dec 10, 04:14 PST
Investigating - We’re currently experiencing degraded performance with Eligibility and Claims processing due to an outage with DentalXChange. We apologize for any inconvenience. Our team is actively monitoring the status of the outage.
Dec 10, 03:51 PST
Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage