Cloud9 Slowness

Incident Report for Planet DDS

Resolved

Our automated monitoring detected a spike in errors logging in/using Cloud9 beginning at ~14:20 PT.
The errors are isolated to only 20% of Cloud9 clients on a single cloud server.

Our Engineering teams migrated the affected clients to new cloud infrastructure at 14:35 PT.

We apologize for the inconvenience, and are continuing to monitor to ensure continued stability.

Posted Jun 08, 2026 - 14:50 PDT

This incident affected: Cloud 9 (Practice Management (cloud9ortho.com)).