Denticon Eligibility and Claims (DentalXchange) Performance Degraded

Incident Report for Planet DDS

Resolved

This incident has been resolved.

Posted Sep 11, 2024 - 10:07 PDT

Update

DXC Eligibility and Claims are currently unavailable. Denticon users can monitor DXC status at the following URL: https://statushub.dentalxchange.com/ns/appstatus?lang=en

Posted Sep 11, 2024 - 08:19 PDT

Update

DXC claim processing functionality has recovered. Eligibility is currently unavailable.

Posted Sep 11, 2024 - 07:33 PDT

Identified

Denticon users can monitor DXC status at the following URL: https://statushub.dentalxchange.com/ns/appstatus?lang=en

Posted Sep 11, 2024 - 06:55 PDT

Investigating

We’re currently experiencing degraded performance with one or more of our services. We apologize for any inconvenience. Our team is working to restore service back to normal operation. Please see https://status.planetdds.com/ for detailed information on this issue.

Posted Sep 11, 2024 - 06:43 PDT

This incident affected: Denticon (Eligibility and Claims (DentalXchange)).