Legwork - Patient Engagement Service Outage

Incident Report for Planet DDS

Resolved

This incident has been resolved. The Legwork portal (lwcrm.com) is fully restored and operational.

Posted Nov 14, 2025 - 12:11 PST

Update

The team has identified the issue and is working to remediate it. The site is back online, and we are currently performing tests to validate full functionality.

Posted Nov 14, 2025 - 12:00 PST

Investigating

We’re currently experiencing an outage with Patient Engagement. We apologize for any inconvenience. Our team is working to restore service back to normal operation. Our team is actively working to restore service back to normal operation.

Posted Nov 14, 2025 - 11:45 PST

This incident affected: Legwork (Patient Engagement).