We are continuing to monitor, but can confirm that all messages (on-demand and scheduled campaigns) are being processed and sent successfully at this time.
Posted Apr 10, 2026 - 14:58 PDT
Monitoring
We have implemented a fix and are seeing recovery of scheduled campaign messages (email + SMS) being sent. We are continuing to monitor and expect all messages scheduled during this incident to be sent within the next 60 minutes.
Posted Apr 10, 2026 - 13:19 PDT
Identified
We have identified the issue and are beginning steps to mitigate. On-demand messages are still being sent successfully.
Posted Apr 10, 2026 - 08:33 PDT
Investigating
We are currently investigating an issue causing scheduled campaign messages (email + SMS) not to be sent. On-demand messages are still being sent successfully.
Posted Apr 10, 2026 - 07:14 PDT
This incident affected: Denticon (Patient Communication).