Denticon DPC - Partner Service Performance Degraded Impacting - Twilio
Incident Report for Planet DDS
Resolved
The incident is now resolved.
Posted Nov 27, 2024 - 07:28 PST
Update
We are continuing to work with Twilio to build and deploy a fix for the issue.
Posted Nov 26, 2024 - 18:19 PST
Update
We are continuing to work with Twilio to build and deploy a fix for the issue.
Posted Nov 26, 2024 - 16:04 PST
Identified
The root cause for the issue is identified and Twilio customer service is working on preparing a fix for the issue.
Posted Nov 26, 2024 - 15:00 PST
Investigating
We’re currently experiencing degraded performance with our partner service Twilio. This is impacting Denticon Patient Communication for a small subset of customers. Our team is actively working with our partner to restore service back to normal operation.
Posted Nov 26, 2024 - 14:16 PST
This incident affected: Denticon (Patient Communication).
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