DentalXChange have advised that the original issue should now be restored, they have however advised us that they are now also suffering a general performance issue which may result in general slowness.
We again continue to monitor this event.
Posted Sep 28, 2026 - 09:58 PDT
Identified
No updates have been shared by our partners, we continue to monitor.
Posted Sep 28, 2026 - 09:43 PDT
Update
We are continuing to investigate this issue.
Posted Sep 28, 2026 - 08:36 PDT
Investigating
We are aware that our partners, DentalXChange are undergoing an incident, this is impacting Claims and Attachments workflows.
During this outage Customers may be unable to transmit claims, upload claim attachments, or process pre-auth transmissions/attachments through DentalXChange.
No workaround is available while the vendor investigates, We are tracking this issue for resolution.
Posted Sep 28, 2026 - 08:35 PDT
This incident affected: Denticon (Eligibility and Claims (DentalXchange)) and Cloud 9 (Eligibility & Claims).