Automated campaigns are processing per norms. We will continue to monitor.
Posted Feb 27, 2026 - 21:33 PST
Identified
While the change made has had some positive impact, we have not yet observed full recovery of all functionality as expected. Our engineering team have identified a subsequent issue and actively working on another fix.
Posted Feb 27, 2026 - 13:58 PST
Monitoring
A code change to the application has now been deployed - our engineering teams are now actively monitoring to determine the impact of this on the issue. We will continue to observe this closely for signs of service recovery over the next hour.
Posted Feb 27, 2026 - 11:32 PST
Identified
Our engineering team has identified opportunities to mitigate these performance issues and a currently working on a fix.
Posted Feb 27, 2026 - 08:59 PST
Investigating
We are currently experiencing degraded performance with automated text and email campaigns. A subset of messages are delayed or canceled due to processing times, and our team is actively working on a fix.
Posted Feb 27, 2026 - 07:26 PST
This incident affected: Denticon (Patient Communication).