Some clients are unable to access XVWeb

Incident Report for Planet DDS

Resolved

This incident has been resolved.

A complete Root Cause Analysis will be published within the next business day.
Posted Sep 15, 2025 - 19:05 PDT

Monitoring

At approximately 11:21am PT, automated monitoring detected an issue causing some clients to be unable to reach XVWeb due to a network error.

The network connection to XVWeb was restored at 11:28am PT, and all connections to XVWeb are now successful.

We are continuing to investigate and will provide a Root Cause as it is identified.
Posted Sep 15, 2025 - 11:28 PDT
This incident affected: Apteryx (XVWeb Viewer).